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FREQUENTLY ASKED QUESTIONS

Are shoe sizes list in UK, US or EU Sizing?

All our footwear is listed in UK sizes, which is the commonly accepted size used in South Africa.

Do you do in-store running gait analysis?

Yes we do! Step into our labs and one of our experts will assess and video your running form before presenting you with a list of footwear options that are best suited for you.

Do I need to bring anything with me when coming for a gait analysis?

It’s best to bring your existing/old running shoes with you so we can evaluate your foot strike and assess the condition of your most current shoes.

How long does your in-store running analysis take?

We would recommend you allow yourself  30-60 minutes for a comprehensive review of your running form and a proper fitment and testing of new footwear options we present to you.

Do I need to book for an in-store running gait analysis?

No you do not need to book. It’s operated on a first come first serve basis.

Is there any cost involved for doing an in-store running gait analysis?

Short answer: YES! As long as you end up and making a purchase in store.

Long answer: Should you chose to make a purchase directly after your analysis, there will be no charge. HOWEVER, should you wish to leave without making a purchase, you will be charged R250. In return you will receive a voucher that can be redeemed at anytime in the future when you return to the store to make a purchase.

HOW MUCH DOES DELIVERY COST?

Our payment options are vast and include the following:

  • Credit card: VISA & Mastercard
  • Manual EFT
  • EFT through Payfast
  • Discovery Miles
  • eBucks
  • SnapScan
Do you do refunds?

Yes we do. Should you not be happy with your purchase and it is still within new and resealable condition, including the packaging and all labels/tags, you are welcome to send the shoes back (at your cost) or alternatively drop them off in one of our stores.

Should the shoe be an incorrect size, and a replacement size not be available, we will refund you.

NOTE: We do not give cash refunds on sale items. In the event we do not have replacement sizes or alternative models, you will receive store credit.

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